Returns & Exchanges
Due to the perishable nature of our premium chocolate, we do not offer returns for change of mind, but we are committed to resolving any issues regarding damaged or incorrect items. If your order arrives in less than perfect condition, please contact our team within 48 hours of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your chocolate delivery.
Provide Evidence
Attach clear photographs of the damaged product and the original packaging to help our quality control team assess the claim.
Evaluation
Our team will review your request within 2 business days to determine if a replacement or refund is appropriate based on our freshness guarantee.
Resolution
Once approved, we will immediately process a replacement shipment or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing